Terms & Conditions
Terms and Conditions – Devine Cosmetics
Welcome to Devine Cosmetics, by placing an order on our website, you agree to the following terms and conditions. The General Terms and Conditions always apply between you and Devine Cosmetics when you use or place an order through the website www.devinecosmetics.nl.
The General Terms and Conditions contain important information for you as a customer of Devine Cosmetics, please read them carefully before making a purchase.
Definitions Devine Cosmetics: a company established under Dutch law, based in Almere (The Netherlands) and registered with the Chamber of Commerce under file number: 85646083 which is the owner of the brand Devine Cosmetics
Site: the website www.devinecosmetics.nl and subdomains.
Client: the natural person or corporation acting in the performance of a profession or business who enters into an Agreement with Devine Cosmetics
Product(s): the product(s) as offered on the Site.
Agreement: any arrangement or agreement between Devine Cosmetics and the Client of which the General Terms and Conditions form an integral part.
General Terms and Conditions: the present terms and conditions of Devine Cosmetics.
1. General
•These terms and conditions apply to all products and services offered by Devine Cosmetics through our webshop.
•By placing an order, you agree to these terms. Devine Cosmetics reserves the right to modify these terms at any time, with the most recent version always being applicable.
2. Product Information
•We strive to provide accurate and complete product information, including descriptions, ingredients, and pricing. However, we cannot guarantee that all information is free from errors or omissions.
•All prices and other information displayed on the Site and on other materials originating from Devine Cosmetics could include typographical and/or programming errors. Devine Cosmetics cannot be held responsible for any wrong information about product or price on the site.
•All products are subject to availability. Devine Cosmetics reserves the right to change or discontinue products without prior notice.
3. Orders and Payments
•By placing an order, you confirm that all information provided is accurate and complete.
•All prices on our website are listed include VAT, unless otherwise stated.
•We accept standard payment methods, including iDEAL, credit card, and PayPal. Full payment is required at the time of purchase.
•In the event of pricing errors or technical issues, we reserve the right to cancel an order, even after confirmation. In such cases, a full refund will be issued.
4. Shipping and Delivery
•Devine Cosmetics offers standard shipping with a delivery time of 3 to 5 business days within the Netherlands and the EU. Delivery times are estimates and may vary due to external factors.
•Shipping costs are calculated during checkout based on your location and will be clearly displayed before completing your order.
•Once your order has been dispatched, you will receive a confirmation email with tracking details.
•Devine Cosmetics is not responsible for delays due to customs, shipping carriers, or unforeseen circumstances beyond our control.
•Any import duties, taxes, or customs fees for international shipments are the responsibility of the customer.
•As soon as Devine Cosmetics has received a Client’s order and has confirmed the acceptance thereof, it will handover the Products to the shipping company as chosen by the Client in the ordering process. The shipping company will then send the Products to the Client.
•Devine Cosmetics is authorized to engage any third parties in the fulfilment of its obligations under the Agreement.
•If Devine Cosmetics is unable to deliver the Products within 14 days after the confirmation of acceptance of the order, it will notify the Client accordingly. In such event, the Client can decide to either agree to a new delivery date or to dissolve the Agreement without incurring any costs.
•As soon as the Product has been delivered to the delivery address submitted by the Client, the risk of the Product fully transfers to the Client.
5. Returns and Refunds
•Due to hygiene reasons, we do not accept returns on skincare and lipcare products. Please carefully review the product descriptions and ingredients before making a purchase.
•Devine Cosmetics advises the Client to inspect the Products upon receipt and to report any defects within five working days after delivery in writing or by email.
•If for any reason there will be a Refund it will be processed within 10 business days after the return is approved, and will be issued to the original payment method.
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original condition and packaging, and accompanied by proof of purchase.
Not satisfied? Contact us within 30 days and we’ll make it right.
We truly care about your experience and are always here to help. If you’re not fully satisfied, please reach out to us so we can find a suitable solution together.
Depending on the situation, we may offer options such as support or a discount on your next order.
Please note that due to hygiene reasons, we are unable to accept returns or offer refunds on opened or used products.
6. Liability
•Devine Cosmetics is not liable for any direct or indirect damages, including allergic reactions or side effects, arising from the use of our products. It is the customer’s responsibility to review product ingredients for potential allergens.
•Our liability concerning defective products is limited to the purchase price of the product in question.
7. Privacy and Data Protection
•Devine Cosmetics values your privacy. Personal data collected during the ordering process is used solely for processing and delivering your order. We do not share your data with third parties without your explicit consent.
•Please refer to our Privacy Policy for more detailed information on how we handle and protect your data.
8. Intellectual Property.
•All content on the Devine Cosmetics website, including text, images, logos, and designs, is the property of Devine Cosmetics and is protected by intellectual property rights. Use of this content without prior written permission is prohibited.
9. Governing Law and Dispute Resolution
•These terms and conditions, and any agreements between Devine Cosmetics and its customers, are governed by Dutch law. Any disputes arising from or relating to these terms will be submitted to the competent courts of the Netherlands.
10. Contact Information
For any questions or concerns regarding your order or these terms and conditions, please contact our customer service at:
•Email: info@devinecosmetics.nl
or Click Here !.
Thank you for choosing Devine Cosmetics. We look forward to providing you with the highest quality beauty and skincare products, along with the service you deserve.
FAQ: Body Butter
Body butter is richer and more nourishing than body lotion. It contains higher concentrations of natural oils and butters, helping to deeply hydrate and protect dry skin for longer.
Our body butters are suitable for all skin types, including dry and sensitive skin. The gentle, nourishing formula helps keep your skin soft, smooth, and hydrated. However, as every skin type is unique, we recommend doing a patch test before use if you have sensitive skin to ensure compatibility.
No. Our whipped formula is lightweight and fast-absorbing, leaving your skin silky smooth without a greasy or sticky feeling.
Our body butters are specially formulated for use on the body, where the skin typically requires richer and more intensive hydration. As facial skin is more delicate and can be more reactive, we generally do not recommend using body butter on the face.
That said, some of our customers choose to use it on their face and enjoy it as part of their routine. However, as every skin type is unique, this is a personal choice and we always recommend performing a patch test first and using with care.
Our body butters are designed to deeply nourish and restore the skin, and many of our customers have shared that they’ve seen visible improvements in common skin concerns such as strawberry skin, extremely dry skin, and uneven tone or dark spots. While results may vary from person to person, the rich blend of moisturizing and skin loving ingredients helps support smoother, softer, and more radiant looking skin over time.
For best results, we recommend consistent use as part of your daily skincare ritual.
For best results:
- Apply to slightly damp skin after showering
- Use a small amount and massage into the skin
- Focus on dry areas like elbows, knees, and legs
You can use the body butter daily. For very dry skin, you can apply it twice a day for extra hydration.
Absolutely.
- In winter: it provides deep hydration for dry skin
- In summer: it keeps your skin soft without feeling heavy
Because we use natural oils and butters, the texture may soften in warm conditions. This does not affect the quality or performance of the product.
Our body butters combine deep hydration, luxurious scents, and a lightweight feel in one product. They leave your skin noticeably softer, smoother, and glowing without the heavy or greasy finish.
FAQ: lip oil
A lip oil is designed to nourish and care for your lips, while a lip gloss is primarily focused on shine. Our lip oils combine the best of both worlds they deliver a beautiful, high shine finish like a gloss, while also being enriched with nourishing ingredients that help hydrate, soften, and protect the lips. Unlike traditional lip gloss, which can sometimes feel heavy or sticky, our lip oil has a lightweight, silky texture that feels comfortable and effortless throughout the day.
Our lip oils are designed to hydrate, nourish, and enhance your lips with a beautiful glossy finish. They combine the shine of a gloss with the care of a treatment.
Not at all. The formula is silky, smooth, and non sticky, designed to glide effortlessly onto the lips for a comfortable, luxurious feel.
You can apply it throughout the day as needed. It’s perfect for daily wear, whether on its own or layered over your favorite lip products.
Yes. Our lip oils are enriched with nourishing ingredients that help hydrate, soften, and restore dry or chapped lips, leaving them feeling smooth and healthy.
Absolutely. Many customers love using it as an overnight lip treatment for extra hydration and softer lips by morning.
Our lip oils except the (Milky Way color-changing lip oil) provide a beautiful glossy finish, and depending on the variant, may offer a subtle tint to enhance your natural lip color.
Our Milky Way lip oil is designed to react uniquely to your lips, creating a custom tint that enhances your natural lip color. The formula adjusts based on factors such as your lips’ natural pH and temperature, transforming into a soft, personalized shade while delivering a beautiful glossy finish. At the same time, it is also a lip tint so one swatch can go a long way. The often you apply it the stronger the color would get on your lips.
Our formula is created to be gentle and nourishing. However, as every skin type is unique, we recommend doing a patch test if you have sensitive lips.
Because it delivers effortless shine, deep hydration, and a luxurious feel in one swipe leaving lips looking fuller, smoother, and irresistibly glossy without any stickiness.
FAQ: Service
At the moment, we only ship within the Netherlands. We are working on expanding our shipping options to offer international delivery in the near future. Stay tuned via our website and social media for updates. For now, we ensure fast and reliable delivery across the Netherlands.
Orders within the Netherlands are usually delivered within 2–5 business days, including processing time.
You can contact us through our contact form wich you can find below! We will be happy to assist you.
We offer secure and trusted payment options including iDEAL, credit cards (Visa, Mastercard, American Express), and PayPal, ensuring a smooth and safe checkout experience for all customers.
FAQ: Shipping & Returns
This depends from the order amount. In The Netherlands shipping is free above €65,-.
Orders are carefully processed within 1–2 business days to ensure everything is prepared with care before shipping.
Orders within the Netherlands are typically delivered within 2–5 business days, including processing time.
Once your order has been shipped, you will receive a tracking link via email so you can follow your delivery.
While we aim for fast delivery, delays can occasionally occur due to postal services. If your order takes longer than expected, please contact us in the form below and we’ll be happy to assist you.
Yes, you can return your order within 14 days of receiving it, as long as the product is unused and in its original condition.
For hygiene reasons, opened or used products cannot be returned.
To request a return, please contact us with your order details. We will guide you through the return process.
Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.
If your product arrives damaged or incorrect, please contact us as soon as possible in the contact form. We will make sure to resolve the issue quickly.
Once your return has been received and inspected, your refund will be processed within a few business days via your original payment method.
If your order has not yet been processed, we may be able to cancel or adjust it. Please contact us as soon as possible after placing your order.